Manual Review

Register a document with the Veratad Manual Review Team and then poll for the status.

This service is asynchronous

The manual review service includes two requests:

• Initial Request - make an HTTPS POST request with the below body parameters to register the document with the Veratad Manual Review Team. The response for this request will include polling instructions with a unique token for the request.

NOTE: The total payload of the initial request can not be greater than 10mb in size.

• Polling Request - make an HTTPS POST request with the template returned from the initial request to find the user's final status. The majority of manual reviews will take 90 seconds to complete, but this is not guaranteed, so continue to poll until you receive the final status.

DCAMSPLUS5.0.Manual (Initial Request)

POST https://docs.idresponse.com/process/comprehensive/gateway

This is the initial request.

Request Body

Name	Type	Description
user	string	Your account's API username
pass	string	Your account's API password
service	string	The service name (DCAMSPLUS5.0.Manual)
rules	string	The rule set name (if left empty then the base rule set will be used)
reference	string	A unique identifier for your customer
target	object	The individual being sent for verification
fn	string	The target's first name
ln	object	The target's last name
addr	string	The target's street address (line 1 and line 2)
city	string	the target's city
state	string	The target's state
zip	string	The target's zip
dob	string	The target's Date of Birth (YYYYMMDD format)
license	object	The target's document images
front	string	The target's front document image
back	string	The target's back document image
age	string	The age to check (must be sent like "age+" i.e. "18+", "21+" etc.)
test_key	string	The test key value that you are using to test

200 Transaction processed and result returned

{
    "output": {
        "input": {
            "DriversLicense": "{}",
            "FirstName": "John",
            "LastName": "Smith",
            "Age": "21+",
            "DateOfBirth": "19870621",
            "TestKey": "dcams_manual_review_completed"
        },
        "documents": []
    },
    "meta": {
        "confirmation": 95742258,
        "reference": "12345",
        "service": "DCAMSPLUS5.0.Manual",
        "timestamp": "2020-07-02 10:29:33",
        "company": "Company ABC, Inc.",
        "user": "[e-mail]"
    },
    "result": {
        "action": "PENDING",
        "detail": "MORE INFORMATION IS REQUIRED",
        "issues": []
    },
    "continuations": {
        "polling": {
            "url": "\/process\/continue",
            "template": {
                "polled": {
                    "status": "PROCESSING", // on initial request the status will either be PROCESSING when the action is PENDING or ERROR when the action is FAIL
                    "test_key": "",
                    "expiry": "2020-07-03 10:29:35"
                },
                "token": "37a0dvjedoyiovnwyhixf49cxm9a45la"
            },
            "instructions": "Please submit template at 2.0 second intervals until polling is complete."
        }
    }
}

Sample Initial Request Body

{
  "user": "[e-mail]",
  "pass": "PASSWORD",
  "service": "DCAMSPLUS5.0.Manual",
  "reference": "12345",
  "rules": "additional matching rules",
  "target": {
    "license": { // this object will accept any identity document i.e. driving license, identity card or passport.
      "front": "base64 encoded image file",
      "back": "base64 encoded image file"
    },
    "age": "21+",
    "fn": "John",
    "ln": "Smith",
    "dob": "19870621",
    "test_key": "dcams_manual_review_completed"
  }
}

Test Key Initial Submission Scenarios

Use the test_key attribute to test the service. When the test_key is provided the system will return a known canned response (regardless of the image provided) and these transactions are free of charge.

test_key	description
dcams_manual_review_completed	Returns a document output when sending template to process/continue
dcams_manual_review_processing	Will only return a processing state when sending template to process/continue
dcams_manual_review_error	Will return an error state and FAIL when sending template to process/continue

Action and Detail Responses For the Initial Request

The following are all values that will be returned in the result object of the initial response.

Action	Detail	Description
PENDING	MORE INFORMATION IS REQUIRED	The document was accepted and is currently going through manual review process.
FAIL	SERVICE CANNOT BE COMPLETED	There was an issue with the submitted document and it cannot go through the manual review process.

Possible Status Responses

On the initial request the status will always be PROCESSING or ERROR. You will only see COMPLETED during a polling request.

status	description
COMPLETED	The manual review is complete
PROCESSING	The manual review is processing
ERROR	The manual review resulted in error

DCAMSPLUS5.0.Manual (Polling Request)

POST https://docs.idresponse.com/process/continue

This is the polling request.

Request Body

Name	Type	Description
user	string	Your Veratad API username
pass	string	Your Veratad API password
polled	object	The polled object that was returned in the template of the initial response
status	string	The status returned in the template of the initial response
test_key	string	The test_key that you want to use during the polling request.
expiry	string	The expiry returned in the template of the initial response
token	string	The token returned in the template of the initial response.

200

{
    "final": { // this object should be ignored. Please continue to send poll requests to the above URL in the same fashion as the first request until you get a completed result.
        "template": {
            "token": "37a0dvjedoyiovnwyhixf49cxm9a45la"
        },
        "url": "\/process\/status"
    },
    "meta": {
        "company": "Company ABC, Inc.",
        "confirmation": 95743502,
        "reference": "12345",
        "service": "DCAMSPLUS5.0.Manual",
        "timestamp": "2020-07-02 10:39:37",
        "user": "[e-mail]"
    },
    "output": {
        "documents": { //this is the test case data in the DB. 
            "Address": "109 S FOSTER RD",
            "City": "BATON ROUGE",
            "Confidence": 100,
            "DateOfBirth": "19720629",
            "DocumentNumber": "003009381",
            "ExpirationDate": "20300329",
            "FirstName": "LOUISA ANNA",
            "IssueDate": "20140714",
            "LastName": "SAMPLE",
            "MiddleName": "",
            "State": "LA",
            "Zip": "70806-0000",
            "CountryCode": "USA", // (ISO Alpha 2 or 3)
            "DocumentType": "DRIVERS LICENSE" // other values are PASSPORT, IDENTITY CARD and UNKNOWN
        },
        "input": {
            "Age": "21+",
            "DateOfBirth": "19870621",
            "DriversLicense": "{}",
            "FirstName": "John",
            "LastName": "Smith",
            "TestKey": "dcams_manual_review_completed"
        },
        "polled": {
            "instructions": "Poll request has completed.",
            "status": "COMPLETED"
        }
    },
    "result": {
        "action": "REVIEW",
        "detail": "TRANSACTION REQUIRES FURTHER ATTENTION",
        "issues": ["LAST NAME DOES NOT MATCH DOCUMENT", "DOB DOES NOT MATCH DOCUMENT", "FIRST NAME DOES NOT MATCH DOCUMENT"]
    }
}

Sample Polling Request Body

{
    "user": "[e-mail]",
    "pass": "PASSWORD",
    "polled": {
        "status": "PROCESSING",
        "test_key": "dcams_manual_review_pass",
        "expiry": "2020-07-03 10:29:35"
    },
    "token": "37a0dvjedoyiovnwyhixf49cxm9a45la"
}

Test Key Polling Response Scenarios

test_key	description
dcams_manual_review_pass	When submitted the polling action will be PASS
dcams_manual_review_fail_expired	When submitted the polling action will be FAIL and detail will be DOCUMENT IS EXPIRED
dcams_manual_review_fail_age	When submitted the polling action will be FAIL and detail will be DOCUMENT AGE CHECK FAILED
dcams_manual_review_fail_not_valid	When submitted the polling action will be FAIL and detail will be NOT A VALID DOCUMENT
dcams_manual_review_fail_not_verified	When submitted the polling action will be FAIL and detail will be DOCUMENT NOT VERIFIED

If you are using one of the additional rule sets and want to get a REVIEW then just send the dcams_manual_review_pass key and change one of the target attributes to something that does not match the test case returned.

Action and Detail Responses for the Polling Request

action	detail	description
FAIL	NOT A VALID DOCUMENT	The document is not valid or visible or is cut off
FAIL	DOCUMENT IS EXPIRED	The expiration date on the document is in the past
FAIL	DOCUMENT NOT VERIFIED	The document is not verified
FAIL	DOCUMENT AGE CHECK FAILED	The Date of Birth on the document does not meet the minimum age requirement
REVIEW	TRANSACTION REQUIRES FURTHER ATTENTION	One of the matching rules was not met (this only happens when using an additional rule set)
PASS	ALL CHECKS PASSED	The document is valid, is not expired, the Date of Birth meets the minimum age requirement and additional matching rules all passed.

Issues Responses for the Polling Request

When a transaction returns as REVIEW then there will be a list of issues. This list can include any of the below values. For this service the REVIEW action will only return if you are not using the base rule set.

Issue	Description
FIRST NAME DOES NOT MATCH THE DOCUMENT	The target's first name does not match the first name discovered on the document
LAST NAME DOES NOT MATCH THE DOCUMENT	The target's last name does not match the last name discovered on the document
DOB DOES NOT MATCH THE DOCUMENT	The target's DOB does not match the DOB discovered on the document

Rules

DCAMSPLUS5.0.Manual will process with the default base ruleset unless a rule set value is supplied:

The base ruleset will return a PASS when:

• The document is valid

• The document is not expired

• The Date of Birth on the document meets the age requirement

The base ruleset will return a REVIEW when:

• The base rule set it not used

• One or more of the target attributes do not match the document.

The base ruleset will return a FAIL when:

• The document is not valid

• The document is expired

• The Date of Birth on the document does not meet the age requirement

Additional Rule Sets

You can set a new rule set.

Rule Set Name	Description
DCAMS5_0_Manual_Review_RuleSet_NAME_DOB	Base Ruleset + Name and DOB on target must match the document
DCAMS5_0_Manual_Review_RuleSet_NAME	Base Ruleset + Name on target must match the document